This Privacy Policy describes how your personal information is collected, used and shared when you visit www.symphoniya.com (the “Site”) or make a purchase on it.
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, your IP address, your time zone, and some of the cookies that are installed on your device. In addition, as you browse the Site, we collect information about the individual web pages or products that you view, the websites or search terms that brought you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.
We collect Device Information using the following technologies:
Here is a list of the cookies we use. We list them here so that you can decide whether you want to allow them or not.
_session_id, unique session identifier, allows Kooneo to store information related to your session (referrer, landing page, etc.).
_kooneo_visit, no data stored, persists for 30 minutes from the last visit. Used by the internal statistics tracking system of our website provider to record the number of visits.
_kooneo_uniq, no data stored, expires at midnight (visitor’s local time) the following day. Calculates the number of visits to a store per unique customer.
cart, unique identifier, persists for 2 weeks, stores information related to your shopping cart.
_secure_session_id, unique session identifier.
storefront_digest, unique identifier, undefined if the store has a password; used to know whether the current visitor has access.
– “Log files” track activity on the Site and collect data such as your IP address, the type of browser you use, your internet service provider, referring and exit pages, and date/time stamps.
– “Web beacons”, “tags” and “pixels” are electronic files used to record information about how you browse the Site.
Furthermore, when you make or attempt to make a purchase through the Site, we collect certain information about you, including your name, billing address, shipping address, payment information (including your credit card numbers), email address and phone number. This automatically collected information is referred to as “Order Information”.
When we use the term “Personal Information” in this Privacy Policy, we are referring both to Device Information and Order Information.
As a general rule, we use the Order Information we collect to process any order placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). In addition, we use this Order Information to:
– communicate with you;
– assess potential fraud or risk; and
– when it matches the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information (in particular your IP address) that we collect to assess potential fraud or risk and, more generally, to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to evaluate the success of our advertising and marketing campaigns).
We share your Personal Information with third parties who help us use it for the purposes described above. For example, we use Kooneo to host our online store – to find out more about how Kooneo uses your Personal Information, please visit: https://www.kooneo.fr/legal/confidentialite. We also use Google Analytics to better understand how our customers use the Site – to find out more about how Google uses your Personal Information, please visit: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or any other lawful request for information we receive, or to protect our rights.
As explained above, we use your Personal Information to provide you with targeted advertising or marketing communications that we believe may be of interest to you. To learn more about how targeted advertising works, you can visit the Network Advertising Initiative’s (NAI) educational page at: [http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work](http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work).
You can opt out of targeted advertising here:
In addition, you can opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal at: [https://optout.aboutads.info/?c=3&lang=en](https://optout.aboutads.info/?c=3&lang=en).
Please note that we do not alter our Site’s data collection and use practices when we detect a “Do Not Track” signal on your browser.
If you are a European resident, you have the right to access the Personal Information we hold about you and to request that it be corrected, updated or deleted. If you would like to exercise this right, please contact us using the contact details provided below.
Furthermore, if you are a European resident, please note that we process your information in order to fulfil our contractual obligations to you (for example, if you place an order on the Site) or to pursue our legitimate business interests listed above. Please also note that your information will be transferred outside Europe, including to Canada and the United States.
When you place an order through the Site, we retain your Order Information in our records unless and until you ask us to delete it.
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
To find out more about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at contact@symphoniya.com, or by mail at the following address:
Route de Mouthe 18B, Vaud, 1343, Switzerland