Symphoniya® Privacy Policy

Last updated: 25 November 2025

This Privacy Policy describes how your personal information is collected, used and shared when you visit the site www.symphoniya.com (the “Site”) or make a purchase there.

1. Data controller and contact details

The controller of your personal data is:

Association Culturelle Symphoniya
Association under Swiss law
c/o Claire Lugrin
Route de Mouthe 18B
1343 Les Charbonnières
Switzerland
E-mail: contact@symphoniya.com
Phone: +41 (0)76 725 29 13

2. Personal data collected

2.1. Data relating to your device and browsing

When you visit the Site, we automatically collect certain information about your device and browsing, including in particular:

information about your web browser, operating system and type of device;
IP (Internet Protocol) address and time zone;
information about the pages or products you view, the referring and exit pages;
search terms or the originating website that led you to our Site;
data relating to your interaction with the Site (clicks, scrolling, time spent on pages, technical errors).

This information is collected in particular by means of cookies, server logs and similar technologies (tags, pixels, scripts).

2.2. Order and billing data

When you make or attempt to make a purchase through the Site, we collect the information necessary to process your order, including:

first name and last name;
postal details (billing address and, where applicable, delivery address);
e-mail address and phone number;
information relating to the order (products or services purchased, amounts, currency, payment method, order date);
payment information (for example, partial information transmitted by payment service providers, such as the last 4 digits of the card, issuer, payment status). Full bank card details are processed directly by secure payment service providers and are not stored by Symphoniya.

2.3. Customer account data (where applicable)

If the Site allows you to create a customer account, we may process, in addition to the data mentioned above:

account identifier (e-mail address) and password (stored in encrypted form);
order history and preferences (language, communication preferences).

2.4. Newsletter and communication data

When you subscribe to the newsletter or request to receive information about Symphoniya’s works, concerts, classes or products, we collect:

your e-mail address;
optionally your first name and last name;
information relating to the opening of e-mails and clicks (emailing statistics), insofar as your mail software allows it.

2.5. Data transmitted via contact forms

When you contact us via the contact form or directly by e-mail or phone, we process:

the identification and contact information you provide (name, e-mail, phone);
the content of your message and any additional information you choose to share.

3. Purposes and legal bases of processing

We use the personal data described above for the following purposes:

3.1. Management of the Site and improvement of the user experience

operate, secure and maintain the proper functioning of the Site;
analyse traffic and use of the Site (anonymised or pseudonymised statistics);
improve the content, features and performance of the Site.

Legal basis: Symphoniya’s legitimate interest in providing a functional, secure Site adapted to visitors’ needs.

3.2. Order processing and performance of the contract

process your orders (validation, payment, download or access to content, issuing of tickets or registrations);
provide you with documents relating to your order (invoices, confirmations, practical information);
manage requests relating to the products or services purchased (customer service, technical support, refund or credit requests, where applicable).

Legal basis: performance of a contract or pre-contractual measures taken at your request.

3.3. Communications with you

respond to your questions, requests for information or messages;
inform you of any important changes relating to products, services or terms (for example, changes to this Policy or the T&Cs).

Legal basis: performance of the contract and/or Symphoniya’s legitimate interest in communicating with its users.

3.4. Newsletter and information about Symphoniya’s activities

send you information e-mails about new works, concerts, classes, publications or products, within the limits of your communication preferences;
measure the interest in these communications (open rates, clicks, unsubscribes).

Legal basis: your consent (voluntary subscription to the newsletter). You may withdraw your consent at any time by using the unsubscribe link at the bottom of each e-mail or by contacting us.

3.5. Security, prevention of misuse and legal obligations

prevent fraud, abuse, unlawful use or breaches of the T&Cs;
protect the rights, property and security of Symphoniya, its members and its users;
comply with applicable legal and regulatory obligations (for example, accounting, tax or retention obligations for certain order data).

Legal basis: compliance with legal obligations and Symphoniya’s legitimate interest in defending its rights.

4. Cookies and similar technologies

4.1. What is a cookie?

A cookie is a small text file stored on your device (computer, tablet, smartphone) when you visit a website. It enables the site to recognise the device concerned for a limited period of validity and to remember certain information relating to your browsing.

4.2. Types of cookies used on the Site

On the Site, we may use in particular the following categories of cookies:

Strictly necessary cookies: essential for the operation of the Site and the online shop (for example, cart management, session authentication, form security).
Functional cookies: enable us to remember your preferences (language, display settings) and improve your user experience.
Audience measurement cookies: used to compile anonymised or pseudonymised traffic statistics (most visited pages, browsing paths, etc.) in order to improve the Site.

Depending on how your browser is configured, some cookies may require your consent. You can change your browser settings at any time to accept or refuse cookies, or to be informed when they are installed. However, refusing certain strictly necessary cookies may impair the functioning of the Site or certain features (for example cart management).

4.3. Cookie settings

Most browsers allow you to manage your cookie preferences. In general, you can configure your browser to:

accept all cookies;
refuse all cookies;
accept certain cookies depending on their origin;
delete cookies already stored on your device.

Details on managing cookies are described in your browser’s help menu.

5. Sharing your personal data

We share your personal data only with:

technical service providers (Site host, maintenance provider, backup solutions, newsletter delivery tools);
payment service providers, who process your online payments securely. In this context, certain payment data is transmitted to them;
audience measurement or statistical analysis providers, insofar as necessary to obtain anonymised or pseudonymised traffic statistics;
external advisers (for example legal or accounting advisers) where necessary to protect our legitimate interests and in accordance with applicable confidentiality rules;
public authorities or bodies where the law requires us to do so, or to assert our rights, respond to legal proceedings or protect our legitimate interests.

These providers generally act as processors within the meaning of the applicable legislation, on the basis of contracts that strictly govern the use of your personal data.

6. International data transfers

Some of the personal data we process may be hosted or accessible outside Switzerland and the European Economic Area (EEA), for example where our technical service providers use servers located in other countries.

In such cases, we ensure that appropriate safeguards are in place, such as:

an adequacy decision by the European Commission or the Swiss Federal Council recognising an adequate level of protection in the country concerned; or
the conclusion of standard contractual clauses and, where appropriate, additional measures to ensure a level of protection that is essentially equivalent to that provided by the GDPR and/or applicable Swiss law.

7. Retention periods

We retain your personal data only for as long as is necessary for the purposes for which it was collected, subject to longer periods required by law. By way of indication:

Order and billing data: retained for as long as necessary to perform the contract, then archived for the duration of the applicable statutory limitation period (for example, accounting and tax obligations).
Customer account data: retained for as long as the account is active, then deleted or anonymised within a reasonable period after the account is closed, unless there is a legal obligation to retain it.
Newsletter data: retained for as long as you remain subscribed to the newsletter and until you unsubscribe. In the event of unsubscription, we may keep proof of your request for a limited period in order to demonstrate compliance with your rights.
Contact data: retained for the time necessary to process your request, then deleted or anonymised, unless it needs to be included in another processing operation (for example, contractual follow-up).
Browsing data and cookies: retained for periods generally ranging from a few minutes to thirteen months, depending on the nature of the cookie and the legal requirements or applicable recommendations.

8. Your rights

In accordance with applicable legislation (in particular Swiss law and, where applicable, the General Data Protection Regulation – GDPR), you have the following rights over your personal data:

right of access: obtain confirmation that data concerning you is being processed and, where appropriate, receive a copy of it;
right to rectification: request the correction of inaccurate or incomplete data;
right to erasure (“right to be forgotten”): request the deletion of your data in certain circumstances (for example when the data is no longer necessary for the purposes for which it was collected, or when you withdraw your consent);
right to restriction of processing: request temporary suspension of the processing of your data in certain situations;
right to object: object, on grounds relating to your particular situation, to certain processing operations based on legitimate interest, as well as to the use of your data for direct marketing purposes;
right to data portability: where processing is based on your consent or on a contract and carried out by automated means, obtain the data you have provided to us in a structured, commonly used and machine-readable format, or request that it be transmitted to another controller where technically feasible;
right to withdraw your consent at any time where processing is based on that consent (for example, for the newsletter).

To exercise these rights, you can contact us using the contact details set out in section 1 above.

You also have the right to lodge a complaint with the competent supervisory authority (for example, the Federal Data Protection and Information Commissioner in Switzerland, or the data protection authority of your country of residence within the EEA).

9. Data security

We implement reasonable technical and organisational measures to protect your personal data against loss, unauthorised access, disclosure, alteration or destruction.

However, no system is completely secure. Using the Internet always involves a certain level of residual risk, which you accept by using the Site.

10. Changes to this Policy

We may update this Privacy Policy from time to time, in particular to take into account changes in applicable legislation, our practices or the features of the Site.

The version in force is the one published on the Site at the date of your visit. We invite you to consult this page regularly to be informed of any updates.

11. Contact

For any questions regarding this Privacy Policy, our data practices or the exercise of your rights, you can contact us at the following address:

Association Culturelle Symphoniya
c/o Claire Lugrin
Route de Mouthe 18B
1343 Les Charbonnières
Switzerland
E-mail: contact@symphoniya.com
Phone: +41 (0)76 725 29 13